Last year I was looking for a quality live chat feature to add to one of my sites. Mostly, this would be used for customer service. I looked at a number of commercial products such as LivePerson. LivePerson is very robust and complete. It’s also crazy expensive. After running it through the evaluation period, we found that it simply was not utilized enough by our visitors to justify the expense. It was a “nice to have”, but not an absolute necessity.
So, I tucked it in the back of my mind until I came across Plugoo. The main thrust behind Plugoo is to add chat functionality for bloggers by IM. Once you create a Plugoo account and add the link/widget to your page, visitors can send you messages through the Plugoo interface. On your end, you simply add a Plugoo buddy to your IM. Visitors do not see your IM address when you respond.
You can customize the look of Plugoo to fit your site’s design. You can even customize the initial message visitors see when they open a chat with you. Slick!
How do you interact with your visitors?
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